Description

ORGANIZATION UNIT: Health Services Department: Business Office

SUPERVISOR: A/R Supervisor

FLSA: Non- Exempt

SALARY RANGE: $15.00-$21.00

ALL FULL TIME POSITIONS: In addition to your pay, your salary also includes Medical, Dental and Vision Insurance. The Biweekly deduction from employee paycheck is $40.00 for Employee Only, $95.00 Employee plus Children, $120.00 Employee plus Spouse, and $140.00 Employee plus family.

CPN Health Services personnel may be assigned to provide services to patients of all ages including but not limited to Indian Children and will require a criminal history background screening.

JOB SUMMARY:

Duties will include processing customer refunds, reviewing account alterations, resolving client inconsistencies, and collecting overdue payments. The role requires the ability to balance maintaining trustful relationships and guaranteeing timely payments. Possess outstanding communication and negotiation skills, as well as in-depth knowledge of laws and policies related to debt collection.

ESSENTIAL FUNCTIONS:

· Monitor accounts to identify outstanding debts.

· Investigate historical data for each debt or bill.

· Find and contact clients to ask about their overdue payments.

· Take actions to encourage timely debt payments.

· Process payments and refunds.

· Resolve billing and customer credit issues.

· Update account status records and collection efforts.

· Report on collection activity and accounts receivable status.

ADDITIONAL DUTIES

· Monthly Cash box audits

· Daily deposits/day sheets

· Monthly Deposit

MINIMUM QUALIFICATIONS FOR CONSIDERATION:

· High School Diploma or equivalent required.

· A minimum of 2 years experience in a similar role preferred.

· Strong understanding of billing and collection processes.

· Outstanding communication and interpersonal skills.

· Highly skilled in negotiation.

· In-depth knowledge of laws and policies related to debt collection.

· Good administrative skills.

KNOWLEDGE, SKILLS, AND ABILITIES:

· Knowledge of billing procedures and collection techniques 

· Familiarity with laws related to debt collection 

· Working knowledge of MS Office and databases

· Patience and ability to manage stress.

· Excellent communication skills (written and oral)

· Skilled in negotiation

· Problem-solving skills

PHYSICAL REQUIREMENTS:

· Prolonged sitting or standing

· Repetitive motion at a computer

· Light lifting, stooping, and bending will be required.

· The ability to handle a large workload with demanding deadlines.

ENVIRONMENTAL CONDITIONS: 

· Health Facility Office Environment

Note: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.